Water Softener On The Go OTG3-NTP-1DS Single Tank, 16000 Grains Removal Capacity, 9-1/2" Diameter x 22" Height Softener Tank Size/ 32 Pounds Overall Weight, Regeneration Time 30 Minutes

Young Farts RV Parts provides products without warranty. While certain new items may be accompanied by manufacturer warranties, it is important to note that Young Farts RV Parts itself does not offer any warranties on its products.

For extended warranty options, Young Farts RV Parts has partnered with CPS Warranty to offer additional coverage. It is imperative to understand that this extended warranty is a separate agreement from Young Farts RV Parts' offerings. Therefore, customers are advised to conduct thorough research and review the terms and conditions provided by CPS Warranty before purchasing any extended warranty products.

Please be aware that the coverage and terms of the extended warranty are beyond the control of Young Farts RV Parts. It is the responsibility of the customer to ensure that the coverage aligns with their needs and expectations before making a purchase.

By purchasing extended warranty products through CPS Warranty, customers acknowledge and accept that the terms and conditions of the warranty are governed solely by CPS Warranty and are independent of Young Farts RV Parts' policies and responsibilities.

Young Farts RV Parts disclaims any liability or responsibility regarding the terms, coverage, or performance of extended warranty products offered by CPS Warranty.

New Part General Returns Policy:

Your satisfaction is our highest priority. If you are not 100% satisfied with your order, you may return your order to our warehouse within 30 days of receipt for a full credit of the amount paid for the merchandise plus applicable taxes.

Items returned must be unused, undamaged, resalable, with the original packaging and complete with all included parts in order to be eligible for a refund. Your refund will be processed immediately after receiving the product. This may take up to 2 business days.

You may be assessed a charge for missing packaging or parts that will be deducted from your refund.

Returned items that were originally shipped free of charge are subject to a deduction of outbound shipping charges, and return shipping charges if paid by Young Farts RV Parts, from any refunds issued unless we have made a material error in the processing of the order.

We also reserve the right to apply a further restocking fee totaling up to 30% of the amount paid for returned items or cancelled orders to offset order processing and handling costs.

PARTS THAT HAVE BEEN INSTALLED OR USED IN ANY WAY CANNOT BE RETURNED FOR REFUND.

Do not request return authorizations for any such items. All returns are inspected upon receipt at the warehouse and credits will be disallowed for any item found to have been used, installed, or in other than resalable condition. In these cases the customer is responsible for paying return shipping prior to return of the items.

Installed items that are defective may be eligible for exchange with a new part. RV Part Shop is happy to assist customers in obtaining replacement parts where possible. In some cases, our manufacturers have chosen to handle warranty and defective item claims directly with the customer.

Refunds are issued only back in the same manner as the original payment was made.

Although we do offer free shipping on new products over $100, there are times when your order may not be eligible for free shipping.

Reasons for this:

- Free shipping to the United States requires a minimum order value of $100 USD (new products only)
- Due to the location of the shipping address free shipping may not be eligible
- Shipping used parts to the east coast are not eligible for free shipping
- Oversized products depending on the location may not be eligible for free shipping

You may receive an email after an order is placed regarding ineligibility for free shipping informing you how much extra the shipping will be before completing the order. These extra charges will never be charged until approval.

United States Orders – Customs & Brokerage Fees

Orders shipped from Canada to the United States may be subject to additional import processing charges applied by the carrier and U.S. Customs.

These charges can include, but are not limited to:

- Entry Preparation Fees
- Customs Brokerage Fees
- PGA (Participating Government Agency) Disclaimer Fees
- Import Processing or Regulatory Filing Fees

Please note:

- These are not duties or taxes collected by our company
- These are carrier-applied import processing charges
- They are billed directly to the receiver under standard international shipping terms (DAP/DDU)

Even when no duty is owed, carriers may still apply brokerage or compliance processing fees for preparing and filing customs documentation.

We recommend U.S. customers be aware of potential import-related charges before placing an order.

Extra Shipping Charges

Although we do offer free shipping to most of Canada and the United States, there are some locations and oversized items that will cost more than the estimated shipping. This may be determined after the order has been placed.

You may receive an email if the shipping cost is above the expected price asking for extra shipping payment before the shipping process takes place. This goes for both new and used products.

Depending on the weight or size we may need to charge additional shipping. We'll do our best to keep the price down for you.

General Shipping Standards

Current shipping lead times are detailed on each product page and are based on the location of stocked items. In the vast majority of cases, we are able to ship in-stock products the next business day for orders placed before 4 pm Eastern time Monday through Thursday and before noon on Sunday for Monday delivery.

Any items displaying shipping lead times greater than 1-2 business days will ship in the time frame indicated.

Note that in multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have varying lead times, the order will not ship until all items are available for shipment.

Orders shipping outside Canada or the USA, when service is available, or to destinations in Hawaii, Alaska, the Northwest Territories, Nunavut, and the Yukon Territory do not qualify for the free shipping offer.

Items shipped free and subsequently returned will be subject to a restocking charge equivalent to the costs of outbound shipping, except in cases where we have made a material error in fulfilling your order. In this case, customers are also responsible for return shipping costs.

Back Orders

If there is an error in our data and we identify that one or more products on your order are back-ordered, you will be advised of the estimated shipping date for those products and you may cancel those items without penalty prior to shipping.

Credit Card Charging Policy

Our policy is to charge the amount of your purchase with your credit card issuer at the time of order so it can be released to our internal systems for processing. This may be a day or two in advance of shipping the product.

Canadian Shipments

We ship RV parts daily across all of Canada from our Edmonton (Vegreville), Calgary, or Montreal warehouse. Most shipments are sent via Canada Post, with larger parcels sent using Purolator Courier or UPS. Canadian customers are charged GST, HST, or QST on all purchases.

USA Shipments

Orders from U.S. customers may require brokerage, customs, or duties to be paid upon arrival for courier shipments.

We do ship to the United States of America.

There are some locations and oversized items that are not eligible for free shipping. This will either be determined at checkout or after the order has been placed. You may receive an email if the shipping cost is above the expected price asking for additional shipping payment before the shipping process takes place.

Estimated delivery dates may take longer than stated when shipping to the USA.