Although we do offer free shipping on all orders, there are times when your order may not be eligible for free shipping. Reasons for this:
-Free Shipping to the United States requires a minimum order value of $100 USD
-Due to the location of the shipping address Free shipping may not be eligible
-Shipping used parts to the east coast are not eligible for free shipping
-Oversized products depending on the location may not be eligible for free shipping
You may receive an email after an order is placed regarding ineligibility for free shipping informing you how much extra the shipping will be before completing the order, these extra charges will never be charged until approval.
Extra Shipping Charges
-Although we do offer free shipping to most of Canada & The United States, There are some locations & Over Sized Items that will cost more than the estimated shipping this may be determined AFTER the order has been placed. You may receive an email if the shipping cost is above the expected price asking for extra shipping payment before the shipping process takes place. This goes for both New & Used Products.
Depending on the weight or size we may need to charge additional shipping. We'll do our best to keep the price down for you.
General Shipping Standards
Current shipping lead times are detailed on each product page and are based on the location of stocked items. In the vast majority of cases, we are able to ship in-stock products the next business day for orders placed before 4 pm Eastern time Monday through Thursday and before noon on Sunday for Monday delivery. Any items displaying shipping lead times greater than 1-2 Business Days will ship in the time frame indicated.
Note that in multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have varying lead times, the order will not ship until all items are available for shipment.
Orders shipping outside Canada or the USA (when service is available) or to destinations in Hawaii, Alaska, the Northwest Territories, Nunavut, and the Yukon Territory do not qualify for the Free Shipping Offer.
Items shipped free and subsequently returned will be subject to a restocking charge equivalent to the costs of outbound shipping, except in cases where we have made a material error in fulfilling your order. In this case, customers are also responsible for return shipping costs.
If there is an error in our data and we identify that one or more products on your order are back-ordered, you will be advised of the estimated shipping date for those products and you may cancel those items without penalty prior to shipping.
Credit Card Charging Policy
Our policy is to charge the amount of your purchase with your credit card issuer at the time of order so it can be released to our internal systems for processing. This may be a day or two in advance of shipping the product.
We ship RV Parts daily across all of Canada from our Edmonton (Vegreville), Calgary or Montreal warehouse. Most shipments are sent via Canada Post, with larger parcels sent using Purolator Courier or UPS. Canadian customers are charged GST or HST or QST on all purchases.
Orders from US customers. For courier shipments brokerage, customs or duties may have to be paid upon arrival.
We do Ship to The United States Of America! But Free shipping on new products over $200 does not apply.
There are some locations & Over Sized Items that are NOT eligible for free shipping, this will either be determined at the checkout or AFTER the order has been placed. You may receive an email if the shipping cost is above the expected price asking for additional shipping payment before the shipping process takes place.
Estimated delivery dates may take longer than stated when shipping to the USA.