📦
Curbside Pickup & Shipping Only Our online store is currently offering curbside pickup and shipping only. No in-store shopping is available at this time.
Online orders only
Young Farts Help Centre

Need help? Start here.

Pick what you need help with and we’ll show you the best path, what to check first, and where to go next.

Pick your help path Why no phone? Pickup locations

The chat box is the best place to start.

For parts help, product questions, model number help, pickup questions, shipping questions, and general support, click the chat bubble in the bottom right corner. It is surprisingly helpful 24/7, and live representatives are available Monday–Friday, 10am–5pm Mountain Time, excluding long weekends.

Chat first Best for anything parts related
Order email Best after you already placed an order

What do you need help with?

Tap the closest option. Each one opens a full guide for that exact situation so customers can help themselves before reaching out.

Finding a part.

The chat box in the bottom right corner is the best place to start for anything parts related. Our chat can guide you through what to search, what information matters, and what to do if you cannot find the part.

Best way to find the right part

1
Look for a model number For fridges, furnaces, toilets, water heaters, AC units, stoves, and appliances, the model number is usually the best starting point.
2
Search any part number you can find Part numbers, model numbers, brand names, serial tags, and stamped numbers can all help.
3
Measure physical parts For windows, doors, shelves, vents, tanks, trim, panels, brackets, and body parts, measurements matter a lot.
4
Use the chat bubble Click the chat box in the bottom right corner. It is surprisingly helpful 24/7, and live reps are available Monday–Friday, 10am–5pm Mountain Time, excluding long weekends.

Watch this first

This video explains how to find model numbers and the information that helps you track down the right RV part.

If it is not online Everything we currently have available is listed on the website. If it does not show up, we likely do not have it right now.
Parts list pages If you are looking at a parts list page and cannot buy the part, it means we do not have it in stock. We list those pages to help you find the part number and search elsewhere if needed.
Used parts Used RV parts are part of the same search process. Matching them often requires photos, measurements, and exact details.
Special / hard-to-find parts Some hard-to-find or special order items may take extra time and depend on supplier or manufacturer availability.
What details should I have before asking for part help?
Try to gather the model number, part number, brand, RV year, RV make, RV model, measurements, and photos. The more exact information you have, the better chance the chat can guide you properly.
Can the chat help me identify a part from photos?
The chat is the best place to start. Photos, measurements, tags, labels, and model numbers help a lot. Some parts look almost identical but are not the same, so details matter.

Order help.

If you already placed an order, the best thing to do is reply directly to your order confirmation email. That gets you right in touch with our orders team and keeps your question attached to the correct order.

Best path after ordering

1
Reply to your order confirmation email This is the fastest and cleanest way to reach the orders team.
2
Explain the issue clearly Tell us if it is tracking, pickup, wrong item, missing item, damage, return, exchange, or cancellation related.
3
Include photos when needed Photos help for damage, wrong items, packaging, labels, and used part questions.

Common order situations

Missing item Your order may have shipped in multiple packages. Check if you received more than one tracking email.
Wrong item Reply to your confirmation email within 48 hours of receiving the goods.
Damaged item Keep the packaging and send photos of the item, box, label, and damage.
Return request Review the Return Policy option on this page, then reply to your order email before sending anything back.

Pickup locations.

Our locations are warehouse-style pickup locations, not showrooms. We currently offer curbside pickup and shipping only. There is no in-store shopping or browsing.

Pickup locations

AB
Vegreville, Alberta 5228 52 Ave, Vegreville, Alberta T9C 1M3, Canada
SK
Prince Albert, Saskatchewan 85 11 St NW, Prince Albert, SK S6V 5T2, Canada
⏰
Pickup hours Monday–Saturday, 10am–9pm Mountain Time.

How curbside pickup works

  1. Find the product online.
  2. Check the product page to confirm it is eligible for curbside pickup.
  3. Add the item to your cart.
  4. Select curbside pickup if available.
  5. Choose your pickup date and time.
  6. Complete checkout.
Can I come inside and browse parts?
No. Our locations are warehouse-style and organized by SKU, boxes, bins, and pallet racking. In-store browsing would make inventory much harder to keep accurate.
Why can’t I pick up some items?
Some items are online-only, and some items are pickup-only. If your cart has a mix of online-only and pickup-only items, checkout may not allow one single shipping or pickup method.
What if I cannot make my selected pickup time?
Reply to your order confirmation email so the orders team can help adjust the pickup date or time.

Diagnosis questions.

We know you want the cheapest fix possible. But RV repair problems can have a lot of variables, so our team cannot legally diagnose what is wrong or guarantee what part will fix a symptom.

What we cannot do

  • Diagnose appliance, electrical, plumbing, propane, furnace, fridge, AC, or repair problems.
  • Guarantee a part will fix a symptom without a proper diagnosis.
  • Replace a local RV service technician or inspection.

Best next steps

1
Find the model number Look for the model tag on the appliance, component, or product.
2
Search model number + symptom This can help you find manuals, forums, diagrams, and troubleshooting guides.
3
Confirm the actual part number Once you know the part number, search it on our website or ask the chat for help.
4
Contact a local service shop A service shop can legally diagnose the issue and confirm what part is needed.

Sell us a trailer.

Have a used trailer you would like us to review? Use our dedicated sell-us-RV page and send the trailer details there so our team has the right information from the start.

Submit your trailer here

This is the correct place to send us a trailer for review.

Sell us your trailer

Helpful trailer details

Location City, province/state, and whether the trailer can be delivered.
RV type and year Travel trailer, fifth wheel, motorhome, tent trailer, truck camper, etc.
Condition Can it be towed? Does it have damage? Are appliances or awnings included?
Photos and price Photos help a lot. Include the approximate price you are hoping to get.

Business, dealer, supplier, media & collabs.

If you are reaching out about products, supplier lines, dealer opportunities, media, events, collaborations, or partnerships, send clear details so the request can be routed properly.

For suppliers / dealers

  • Company name and website.
  • Brands or product lines.
  • Wholesale, dealer, feed, marketplace, or supplier details.
  • Contact person and best email.
  • What you are hoping to set up with Young Farts.

For media / collabs

Media request Include outlet, topic, deadline, interview type, and where it will be published.
Partnership Include the brand, idea, audience, timeline, and what you are looking for from us.
Events Include event date, location, audience, and what role you want Young Farts to play.
Creator collab Include social links, audience size, concept, deliverables, and timeline.

Why no phone number?

We know it can be frustrating, and we truly appreciate your understanding. But with over 2 million website visitors a year, we cannot afford the amount of trained phone staff it would take to answer calls properly. Staying online-focused helps us keep support organized, keep prices down, and avoid turning into a giant call centre.

Best way to get help

Before ordering, use the chat box. It’s surprisingly helpful 24/7, and we have live representatives Monday–Friday, 10am–5pm Mountain Time, excluding long weekends. After ordering, reply to your confirmation email. Those are the best ways to get help! :)

What to do instead

💬
Before ordering Use the chat box in the bottom right corner. It is the best place for parts help and general questions.
📦
After ordering Reply to your order confirmation email to reach the orders team directly.
⏰
Live chat hours Monday–Friday, 10am–5pm Mountain Time, excluding long weekends.

Shipping policy.

We ship normal packages, oversized items, freight items, P.O. box orders, Canadian orders, United States orders, and international orders when available. Shipping depends on item type, size, weight, destination, and carrier.

Free shipping basics

1
New parts can qualify for free shipping Eligible new product orders over $100 can qualify for free shipping.
2
Used parts do not qualify Used parts are not eligible for free shipping. Shipping used parts to some locations, including the east coast, may not be eligible for free shipping.
3
USA free shipping minimum Free shipping to the United States requires a minimum eligible order value of $100 USD.
4
Some orders may need extra shipping Rural, remote, oversized, overweight, freight, or non-eligible delivery areas may require a shipping adjustment after checkout.

How shipping works

Canada packages Within Canada, normal package sizes ship using Canada Post and Purolator.
Large items Overweight or large items may ship with freight companies right to your door.
P.O. boxes Orders shipping to a P.O. box are always shipped using Canada Post.
USA orders Orders to the United States may ship using Canada Post, Purolator, or UPS. Brokerage, customs, or duties may be due on arrival.
Why did I still get charged shipping?
Used parts do not qualify for free shipping. Large, heavy, oversized, rural, remote, freight, or non-eligible delivery areas may also require a shipping charge or shipping adjustment.
Can shipping charges be requested after I order?
Yes. If the shipping cost is above the expected price, you may receive an email after the order is placed asking for additional shipping payment before the shipping process takes place. Extra shipping charges are confirmed before completing the order.
How long does it take to ship?
Orders are usually shipped 1–5 days after the order is placed. Ship-out time depends on item location, item size, order preparation, and whether the order contains oversized products. Oversized items usually take longer to prepare and ship, so shipping date estimates may not always be correct.
Why does my tracking number show no information?
Tracking numbers may be created before the package is picked up or scanned by the carrier. If the tracking number shows no information for more than 2 days, reply to your order confirmation email so our team can check it.
Can one order have multiple tracking numbers?
Yes. Orders may have multiple tracking numbers. Each shipment will usually send its own email with the tracking number.
Will my order wait until all items are ready?
In multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have different lead times, the order may not ship until all items are available for shipment.
Do all locations qualify for free shipping?
No. Orders shipping outside Canada or the USA, or to destinations in Hawaii, Alaska, the Northwest Territories, Nunavut, and the Yukon Territory, do not qualify for the free shipping offer.
Are shipping charges refundable?
Shipping fees are refunded only if we made an error in the shipment or if there was a material error in the presentation of the product on our website. If the wrong or unneeded product was ordered by the customer, shipping charges are not refunded.
What happens if an item is back ordered?
If there is an error in our data and one or more products on your order are back ordered, we will advise you of the estimated shipping date. You may cancel those items without penalty before shipping.

Return policy.

Please review the return policy before sending anything back. The best way to start a return or order issue is to reply directly to your order confirmation email so the request stays connected to your order.

New part returns

30
30-day return window New parts may be returned to our warehouse within 30 days of receipt for credit of the amount paid for the merchandise plus applicable taxes.
✓
Must be resalable Items must be unused, undamaged, resalable, in the original packaging, and complete with all included parts.
$
Refund processing Refunds are processed after the product is received and inspected. This may take up to 2 business days.

Important return notes

Installed or used parts Parts that have been installed or used in any way cannot be returned for refund.
Inspection required All returns are inspected when received. Credits may be refused if the item was used, installed, damaged, missing parts, or not resalable.
Original payment only Refunds are issued only back to the original payment method.
Shipping deductions Items originally shipped free may have outbound shipping deducted from the refund unless we made a material error.
Can new parts be returned?
Yes, eligible new parts can be returned within 30 days of receipt. They must be unused, undamaged, resalable, in original packaging, and complete with all included parts. Missing packaging or missing parts may result in deductions from the refund.
Can installed or used items be returned?
No. Parts that have been installed or used in any way cannot be returned for refund. All returns are inspected upon receipt, and credits will be disallowed for any item found to be used, installed, damaged, or not in resalable condition.
What about defective installed items?
Installed items that are defective may be eligible for exchange or warranty support where possible. In some cases, manufacturers handle warranty or defective item claims directly with the customer.
Are used parts returnable?
Returns on used parts are subject to contacting us first. In most cases, returns on used parts will not be granted.
Can electronics be returned?
Returns on electronics are not possible due to the possibility of installer error damaging the part. Electronic circuit boards cannot be refunded, whether installed or not.
Can special orders, obsolete items, or custom orders be returned?
No. Special orders, non-stocked products, obsolete items, and custom orders are non-returnable and non-refundable once confirmed.
Are generators, chemicals, liquids, and adhesives returnable?
Generators may not be returned if the gas or oil reservoirs have been filled. Certain chemicals, liquids, and adhesives are not returnable.
Can restocking fees apply?
Yes. We reserve the right to apply a restocking fee of up to 30% of the amount paid for returned items or cancelled orders to offset processing and handling costs.
Where is the phone number?

We do not have a phone line.

We know it can be frustrating, and we truly appreciate your understanding. But with over 2 million website visitors a year, we cannot afford the amount of trained phone staff it would take to answer calls properly. Staying online-focused helps us keep support organized, keep prices down, and avoid turning into a giant call centre.

Before ordering, use the chat box. It’s surprisingly helpful 24/7, and we have live representatives Monday–Friday, 10am–5pm Mountain Time, excluding long weekends. After ordering, reply to your confirmation email. Those are the best ways to get help! :)

Pickup locations

Curbside pickup only.

Our locations are warehouse-style pickup locations, not showrooms. Please place your order online and choose curbside pickup at checkout when available.

Vegreville, Alberta 5228 52 Ave, Vegreville, Alberta T9C 1M3, Canada
Prince Albert, Saskatchewan 85 11 St NW, Prince Albert, SK S6V 5T2, Canada
Pickup hours Monday–Saturday, 10am–9pm Mountain Time
Live chat agents Monday–Friday, 10am–5pm Mountain Time, excluding long weekends

Still stuck?

Click the chat bubble in the bottom right corner for parts help, product questions, pickup questions, shipping questions, or general support. If you already ordered, reply to your order confirmation email so the orders team can help faster.

Pick another help path Back to top